Returns & replacements
Returns & replacements
1. Any kinds of complaints leading to a refund, compensation or replacement must be made no more than 14 days after the receipt of the goods.
2. In any case where we made any mistake we certainly take full responsibility to offer a satisfiying compensation: replace the goods at our expense or pay back the full amount of your payment. A photo to prove our mistake might occasionally be demanded.
3. We pack all parcels neatly and thoroughly. If you receive a damaged parcel, or if the parcel already has been visibly opened (e.g. by the customs) please ask the postman (or supplier, customs officer, …) to be present as a witness when you open the parcel. This will make sure, you can demand compensation (from the national post or the customs).
Returns (not caused by a mistake on our part)
1. Due to the high shipping costs and our low product prices, we unfortunately can not offer “free” returns.
2. If you want to return goods, you will have to pay for the sending back and we will only return the real value of the goods as set forth on the Customs Declaration. The refund will be paid back via PayPal only AFTER we received the returned goods and only if the goods are untainted. Shipping costs will not be refunded at all.
Replacements (not caused by a mistake on our part)
1. For the same reason (high shipping costs) we can not offer free replacements of goods.
2. Apart from vague dimensions like S, M, L, XL, … we always give more accurate and specific measurements for every single product and every size. Please make sure to compare those given dimensions (width and length) with a well fitting item at home.
You are welcome to contact us PRIOR to your order for advice or to evaluate which size probably would fit best or clearify specific details of the products you are interested in.
3. If you want to have some goods replaced (as long as we haven’t sent the wrong item, size or color), you will have to pay for both, the sending back of the received item(s) and for the new shipment. These shipping costs altogether might be quite high, so you should consider this very well.
In any case if you should be discontent with our products, please contact us. We are convinced to sell products of good quality and we will always be open for solutions that both sides can agree on. Just send an email to: firstname.lastname@example.org.