Shipping & Delivery
For information about available shipping methods, please go to: Shipping Methods
Packing
1. We do pack all our goods neatly and carefully.
2. We use plastic bags which we seal with adhesive tape so the goods can not get wet, moldy or dirty. Depending on size and weight, we might use 2 plastic bags (usually we use only used plastic bags in order not to produce additional waste).
3. In order to keep the total weight (shipping costs) low we use plastic bag envelopes instead of cardboard boxes if the packages are not too big or heavy. (In our experience plastic bag parcels also often pass customs faster or easier than hard cardboard boxes – probably easier to check / feel the content without opening.) Although with a certain weight, we do use cardboard boxes, and we secure them with tape from falling apart, even with possibly rough handling.
Please feel free to give us feedback about the condition of the package upon arrival, so we can optimize the packaging.
4. A Customs Declaration (according to the chosen shipping method) will be filled out and attached outside of the parcel. If you wish, we can also attach an extra invoice outside on the parcel (as some countries’ Customs might ask for that). Also if you have any requests as how to declare the content in your interest, please let us know: service@thai-clothing.com.
5. Please be aware of your country’s import regulations! We take no responsibility for any additional import and service charges by the Customs of the destination country. This has nothing to do with us and we have no influence on this.
Shipping costs
1. All our product prices do NOT yet include any shipping costs.
In the shopping cart (or during checkout) you can choose a shipping method after selecting your destination country from the drop-down in the address block.
The available shipping methods including shipping costs and total end prices will be indicated immediately. (No need to fill in any form or give further personal information.)
If you believe that the shipping costs are incorrect or if you know of a better (less expensive or faster) way of shipping to your country, please let us know!
2. Depending on national regulations of the destination country, further import charges may occur (e.g. import tax or/and customs duty). We don’t take responsibility for those charges. The import of goods lies within the responsibility of the recipient. If you have questions or concerns about this matter, please contact us prior to your order.
Shipping / delivery
1. Regardless of the shipping method, we only send registered (certified) mail. We provide our customers with the registration / shipping code and other relevant information. Should you not receive any such mail from us, please check your spam! The registration number (with barcode) enables you to track your parcel. The tracking is limited though to Thailand and the destination country when the parcels are being processed, not during the travel (on route) of the shipments. Therefore there can be a gap in the tracking timeline depending on how long a parcel is “on route” (traveling) or if the destination country is storing international mail before handling and processing it, as some countries seem to do, especially since Covid-19.
2. The receipt of each registered shipment must be countersigned by the recipient (although this regulation has been softened in some countries due to safety reasons since the Covid-19 pandemic). By registering (bar code) the goods and delivery are insured and therefore an official investigation by the postal company is possible. Similarly, Thailand Post offers a “Track & Trace” (Tracking) of the shipment, although some postal companies (of the destination countries) are rather slow or ignorant with updating the data, which Thailand Post is depending on after the parcel has left the country.
3. We strive hard to provide the fastest possible handling and dispatch, usually within 24 hours after the receipt of payment on our PayPal or bank account. In most cases this will be the next workday after the order.
4. On Saturday afternoons, Sundays and national holidays, all official Thailand Post offices are closed.
5. We ship directly from Thailand with Thailand Post (which proved to be exemplarily reliable and with which we have made only good experiences for many years). A delivery usually takes about 2 weeks. This period is however highly dependent on the national customs and postal company in the recipient country. The mentioned 2 weeks are a guideline, not a guaranteed commitment. We (unfortunately) have no influence or authority on the foreign national postal companies and their processing and the delivery of our/your goods.
Customs
1. In most cases there will be no additional customs fee with shipments of private low value parcels. Every country has different regulations though, so please inform yourself about the import regulations of your country, since we (the sender) are not responsible for the import into your country.
2. For other import duties, as the import sales tax, there are often free limits (FOB), depending on the import laws of the recipient country. Those limits however are easily exceeded and charges might apply. Again: YOU, the recipient is solely responsible for the import of goods into your country.
3. The import regulations and the amount of free allowances (FOB) vary from country to country, please inform yourself about the regulations and provisions in your country. These free limits might well be exceeded, so be aware that import tax charges might occur.
4. It is generally established that customs and import in any case be solely the responsibility of the recipient. Possible costs for imports shall be borne by the purchaser / recipient.
We recommend strongly to inform yourself about the import and customs regulations of your country before making an order.
You can always check back with us, to find the best way to ship or declare your goods. So if you wish us to handle customs preparations and fill out the customs declaration in a particular way, please let us know, we gladly follow your advice. Just write an email: service@thai-clothing.com.